Our Guarantee

At Earths Pantry! We have a NO Quibble Quality and Value Guarantee policy. 

• As part of our customer partnership, your satisfaction is guaranteed. If a product is for any reason not up to scratch, or you have discovered better value, we offer a generous, no-quibble 30-day returns policy with the following terms and conditions:

• Returns must be requested within 30 days of order receipt. 

• Any Rejected products must be returned in its original Earths Pantry packaging. Transferring foods is considered acceptance, so check and test foods while still in the original packaging.

• All products must be returned for refund and posted back within 7 working days of receipt of the returns label. The provided return label will expire after 7 working days and the customer will then be responsible for any shipping costs. Products must be returned for refund. Only one returns label for up to 30kg is provided per order.

• We can only refund one opened bag of each product, please do not open multiple bags of the same product. If one is faulty, assume the rest are too, and we’ll happily process the return for one opened and the rest unopened.

• The Earths Pantry guarantee is limited to 3 opened products per order.  With our high quality and value standards, It is unlikely that there would be a high number of issues, therefore any above the three, will be dealt with as per usual terms and conditions of refund only if spoilage, damage, or significantly not as described can be confirmed.

• Unopened products can be returned free up to 30kg in weight. Customers are responsible for return costs for weights over 30kg.

• We only refund what has been returned. If a significant amount of any item returned has been consumed, we will only provide a refund for the pro-rata value for the amount returned. For example, 500g returned from a 1kg product will result in a 50% refund of the value of the product etc. Of course, we do not deduct if a nut or two have been tested.

Request a free product sample, up to a maximum of three free samples per order.

At Earths Pantry we know that picking the right product is important, which is why were possible Earths Pantry offer our customers a free sample, in fact up to three free samples with every order. This allows you to check a product is right for you and confirm the high quality of our product range before you purchase.

Whilst looking around our website, keep an eye out for the icon “Free Sample” which you will find alongside the main product image for every product on the website.

Click on either the icon where the relevant product will automatically be added to your basket.

Please note that while the product samples are free, shipping them is not. You will see the delivery cost for these samples in your basket.